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FAQ

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What is RadConnect?

RadConnect is an online portal that allows patients and all members of the healthcare team to easily share radiology exams and collaborate over the internet. The RadConnect cloud can reduce unnecessary duplicate exams and potentially harmful procedures. Access to radiology images is just a few clicks away and there is no special software or hardware required.

Does it cost anything to set up a RadConnect account?

Creating a RadConnect account is free and images can be stored in the RadConnect cloud for up to 60 days for free. Paid subscriptions are available if you would like to store your exams online beyond the free period.

What devices and browsers are supported?

 

To access RadConnect, you need to use a device meeting the following minimum requirements.

 

System Type Operating System Browser (Latest version of)
Windows™ PC Windows 7 or higher Google™ Chrome
Internet Explorer 9 or higher
Mac™ OS X 10.9 (Mavericks) or higher Google™ Chrome
Safari
Apple™ mobile device iOS 10.0 or higher Google™ Chrome
Safari
Android™ mobile device Android 6.0 (Marshmallow) or higher Google™ Chrome

Note

  • To upload images into your RadConnect account, you need to use the latest version of Chrome or download and install the uploader executable, which is available from the RadConnect website.
  • Registration may not be supported on some mobile devices and browsers. Registration can be completed from a desktop computer in these cases.

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How do I set up a Group in RadConnect?

First set up your account by selecting the correct user type on the Register page (at top right of RadConnect home page). You will be directed to create an individual user account as the group administrator and to provide basic information about your group. You will immediately have access to view any shares made to your account along with the ability to upload exams from a CD or a folder on your computer. A group account will be created for you and you will receive an email when that has been completed.

If your group owns imaging equipment, enter the number and name of the image sources you would like to set up. A member of the RadConnect team will get in touch with you using the contact information provided to help you get connected to route images to our cloud from your equipment.

After logging into your Group account, you can add and remove other group members and admins under Professional Settings in the quick access menu next to your login name.

If I am a solo practitioner do I still need to create a group account?

Yes. To access all of the features for professional group accounts, you will need to register as a Group providing professional medical services. If you have already created a personal user account, you can request the creation of a Group account by first logging in and selecting the “Set Up My Group Account” link in the quick access menu next to your login name.

What is the difference between “My Images”, “Images Shared With Me” and “Group Images/Professional Images”?

My Images: Any personal exams either shared by a hospital or imaging center or uploaded from a CD.

Images Share With Me: Exams shared specifically with you using the email address associated with your individual user account.

Group Images/Professional Images: Any exams shared with a Group of which you are a member. All group members will be able to view any exam in the Group Images list.

What is the difference between “Group Images” and “Professional Images”?

Group Images: Any exams shared with a Group via the Group email address are viewable by all Group members, and will be visible in the Group Images list.

Professional Images: When your Group email address matches your member email address, images under “Group Images” and “Images Share With Me” are combined in the “Professional Images” list. If there are additional members in your professional account, all exams shared with you will be viewable by all other members of your Group.

If you wish to have images segregated that only you can see, you will need to modify your Group email address to an address that differs from personal email address. Use your personal email address for studies you do not want to share with your Group. You will then have the “Group Images” list and “Images Share With Me” list available to you rather than the combined “Professional Images” list.

You can change your Group email address under Professional Settings in the quick access menu next to your login name after you log in. NOTE: If you change your Group email address, be sure to give other members of your Group (if any) the updated Group email address for image sharing. You can review your personal email address under Personal Settings in the quick access menu next to your login name.

Will patients see my comments to other physicians?

Notes and documents entered in the Doctor Only communication section are only visible to other physicians. Notes and documents entered in the Doctor and Patient communication section are visible to both physicians and to the patient to whom the exam belongs.

Can I attach a report or other document?

Yes, attaching documents is easy. To attach a study report, just click the “Study Report” icon in the “Action” column and attach any relevant document. Alternatively, to attach general documents, click the “Notes” icon in the “Actions” column and attach a document along with any note

What email address should I use?

Use any email address you check regularly for your individual account. When setting up a group account, it’s best to use a general email address for your entire practice. When a patient shares an exam with your practice, the email notification will go to the general email address and all members of your group will have access to the images. Exams shared to the email address used for your individual account will only be visible to you under the “Images Shared with Me” view on the main Studies page.

Can I share images with other physicians for a consultation?

Yes, you can collaborate with other physicians on any exam. Exams can be shared by clicking on the “Share” icon in the “Actions” column and entering the receiving physician’s email address. If the physician is not already a RadConnect member, they will be invited to join before they can view the shared exam.

Can I request a second opinion on an exam?

Yes, RadConnect was designed to form a community of healthcare professionals for collaboration purposes. A panel of highly regarded experts in the various fields of radiology is available to provide second opinions to both patients and other healthcare professionals.
Find out more on the Second Opinions page.

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How do we setup a RadConnect account?

First create an account by selecting the correct user type on the Register page. You will be directed to create an individual user account as the group administrator and to provide basic information about your group including the number and name of the image sources you would like to set up. You will immediately have access to view any shares made to your group account along with the ability to upload exams from a CD or a folder on your computer. A member of the RadConnect team will get in touch with you using the contact information provided to help you get connected to route images to our cloud from your various image sources.

How do we distribute radiology exams to patients electronically?

Once your account is setup, an authorized member of your Group account can login and share images electronically with patients. On the Group Images view, select the study, click “Share With Patient” and enter the patient’s email address. The patient will receive an email notification inviting them to create their free personal RadConnect account and view the images shared with them. It is recommended that the patient’s email address is collected at the time of imaging.

How do we share exams with physicians?

One of two methods can be used to share exams with physicians.

1. First, similar to sharing exams with patients, select a study from the Group Images view, click on “Share With Physician” and enter the appropriate email address. The physician or physician group will receive an email notifying them that an exam has been shared.

2. Alternatively, if you have a Professional Account, you can set up “Automatic Shares” under Professional Settings in the quick access menu next to your login name after you log in. All exams from a selected image source can be automatically shared with any medical group including your radiology group. You can also authorize any medical group to assign individual exams to patients using their email addresses.

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How can I get my radiology exams into my RadConnect account?

There are two different ways to add your exams to your account:

1. If the hospital or imaging center where you had your exam performed is affiliated with RadConnect, they can directly upload your exam into your account.

2. Or, if you have your exam on CD, log in to your account, click the Upload Images button and follow the instructions to complete the upload.

Is my personal medical information secure?

Yes, RadConnect keeps all of your information secure and private. We have a strict Privacy Policy and abide by HIPAA regulations. You choose who has access to your medical information. Radiology exams are only stored in the secure RadConnect cloud – no information is ever stored locally on any computer or device used to access your account. Once you close your browser session, all files stored temporarily in the browser cache are deleted.

How do I share my radiology exam with my physician?

Log in to your account, and select “My Images” from the drop-down list. Then click the “Share” icon in the “Actions” column for the study you’d like to share. Next click the “Share with Doctor or Facility” button and enter the email address of your physician. You can also search for them by name. After the exam is shared, your physician will receive an email notification inviting them to view your images along with any notes or documents you may have included.

How can I revoke access to one of my radiology exams?

Log in to your account, and select “My Images” from the drop-down list. Select the “Share” icon in the “Actions” column for the exam you would like to revoke access to. A list of all shares that have been made for this exam will be displayed, and you will be able to “Revoke”, “Edit” or “Resend” a share that was previously granted.

Can I request a second opinion on an exam?

Yes, RadConnect Second Opinions gives you access to a panel of expert physicians without ever having to leave home. Our Second Opinions doctors are world-renowned radiology experts from a prestigious university–and you’ll have access to them no matter where you live.
Find out more on our Second Opinions page.

Who are the radiologists that provide second opinions?

Second opinions are provided by a panel of experts at top academic institutions in the United States.
Find out more on our Second Opinions page.

How long does it take to get a second opinion report?

Second opinion reports will be available in the notes and documents section for the submitted exam generally within 24-48 hours.